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Field service is no longer limited to industries like manufacturing and utilities.Fifty-seven percent of customers prefer to engage companies through digital channels.

yet 56% say most companies treat them like numbers.Seventy-six percent of service professionals say theyre allowed to choose where they work.a notable tool in the pursuit of case deflection during a time of efficiency initiatives.

and approaches to talent management and development in a challenging labor market.Many high-touch consumer brands now deliver service to the doorstep.

and 80% of decision makers say adequately equipping them is a challenge.

High performing service organizations are focusing on the agent experience  TREND 9 - Agent empowerment is how customer expectations are met.Weve got you covered with the full schedule and details.

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are built by companies with their own agendas and that the potential for privacy invasion and manipulation is significantly different.book review: How to handle common workplace irritationsMonster.